In this 3-hour, powerful Masterclass you will learn about and experience a highly -effective 4-step technique that you can take away to help you deal with any difficult, challenging or potentially heated conversation.
When? Tuesday 20th September 09:00AM-12:00PM
In partnership with WTS Development, this half day Masterclass will help enhance your skills when dealing with challenging conversations such as customer complaints or staffing issues.
This innovative event will feature a live actor to help demonstrate the positive impact on a situation if you use the four step technique you will learn.